Have a question?

Question How long will my order take to arrive?
AnswerThe delivery of your order will be carried out within the time frame communicated  during the order process, typically within 5 to 10 business days from the acceptance of the order.

Please note that these delivery times are indicative and subject to change based on factors such as product availability and delivery address. Although we strive to meet these delivery times in 99% of cases, unforeseen circumstances such as extreme weather conditions, strikes, holidays, or issues with the delivery company may cause delays.”

Question How much will I be charged for shipping?
AnswerThe shipping costs are calculated based on the weight and volume of the order:

  • Free shipping: for a single package for order over 150 dinars and a weight of 10kg or less.
  • Shipping costs 7 dinars: if your purchase is less than 150 dinars.
  • Shipping costs 30 dinars: if the package exceeds 10kg in weight or volume.
  • International shipping: costs are calculated based on the destination country, weight, and volume of the order.

WORTLEY may offer an express delivery service with its own terms and costs, which can be paid for by the customer. These conditions are defined in the terms and conditions.

Question How do I track my order?
Answer
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